Tees ComponentsTees Components

Business Admin Apprentice (Customer Service Practitioner)

Business Admin Apprentice 

(Customer Service Practitioner) (Level 2)

Apprenticeship - 13-month fixed contract


Job Description:

A great opportunity to start from the beginning and learn in business!

This role is to learn and work in a busy office team, providing front of house services as part of Reception, and carrying out administration work.  You will learn how to provide admin support to Sales, Purchasing, Finance, and Management functions, to ensure that our customers‘ and employees‘ needs are met to an excellent standard. 

Tasks and responsibilities include:

Meeting and greeting visitors, ensuring they have PPE and permits to work in place
Making diary appointments, organising refreshments and booking meeting rooms and lunches
Creating new enquiries on our MRP system, and converting to sales orders
Preparing documentation for enquiries and orders, and sharing with the team
Assisting with meetings to review enquiries and orders, taking notes and sharing information
Answering the phone, speaking to customers and other callers, opening and distributing mail
Sourcing and ordering consumables and materials needed for contracts
General office duties such as data entry, printing, scanning, copying, filing, shredding
Assisting with events such as socials and client hospitality

Person Description:

This role is ideal for someone seeking their first role at entry level, with no prior experience.  The successful candidate will be a great communicator, able to speak to people face-to-face and over the phone, and also to write emails to a professional standard.  Our role will suit a person wishing to gain experience in a professional SME business environment, with support and mentoring from our staff team, and formal training from an external provider.

Skills and Qualifications: 


  • Excellent communication skills - Ability to interact and be welcoming to a wide variety of people.
  • Professional attitude and appearance
  • Understanding of commercial sensitivity and business confidentiality
  • Good digital skills, including Windows software such as Word, Excel, Outlook, internet browsers
  • GCSE or equivalent English and Maths grade 4 or above


Experience in customer-facing role (e.g. hospitality, retail, ad hoc work).

Progression and Development:

On completion of this apprenticeship, you may be offered a permanent role. You will be skilled and experienced in all basic areas of business administration, ready to take your next step in a level 3 role. Level 2 office apprenticeships are a ideal first step in a business career.

Rewards and benefits

Apprenticeship (Level 2) 13-month fixed contract


£14,000 per year paid monthly

Working hours:

30 hrs per week including off-the-job learning and assessment

08.00 – 16.30 Tuesday to Thursday (1/2-hour lunch unpaid); 08.00 – 14.00 Fridays

Flexible working applies to this role Additional hours will be required occasionally at busy times/covering holidays


Flexible working, subsidised canteen, training and progression opportunities, health cash plan, free on-site parking and cycle store, social events, recognition and long-service awards, company pension scheme, life assurance

How to Apply:

Apply with a copy of your CV and a covering letter.

Email: sales@teescomponents.co.uk 

Or in person at our North Skelton Site [TS12 2AP]

If you have any questions or would like any additional information, get in touch:

Email: sales@teescomponents.co.uk 

Telephone: 01287 650621

We strongly encourage candidates of all different backgrounds to apply. Each new person is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. Tees Components is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.

Do you need any adjustments to be able to apply for this role?  Let us have details. 

apply now

About Tees Components

Tees Components is a family business based near Saltburn-by-the Sea, East Cleveland.  We have been established since 1963, and our team of 65 people are committed to our values of Family, Integrity, and Skills.  We believe in the heritage of Teesside’s engineering expertise, and the excellence of British manufacturing.  Our award-winning apprenticeship programme has ran for decades and, along with our work experience and STEM career support, has resulted in hundreds of local people being trained and gaining advanced skills for life.  With a turnover of £5m, we serve the defence, marine, rail, and power sectors, and export worldwide, specialising in very large, precision engineering.

We are proud of our working environment, our professional development opportunities, and our ability to support all our employees to reach their potential.

For 2024 we have new plant and machinery being commissioned, leading to a number of new roles being created.

Why choose Tees Components? 

Find out more below: